At LilCoo, the safety and well-being of your baby are our top priorities. As our products are consumable baby foods, we do not accept returns or provide refunds once the product has been delivered. This policy ensures that every product you receive is untampered, fresh, and meets the highest safety standards. We appreciate your understanding in helping us maintain this critical commitment.

Cancellations are allowed only before your order is shipped, and we offer a 100% refund for such requests. Refund shall be processed to the original payment mode within 7 working days. However, once the product has been dispatched, cancellations or refunds cannot be accommodated. We recommend carefully reviewing your order details before placing it to avoid any inconvenience.

Our commitment to quality is reflected in every step of our process. From sourcing to delivery, all our products undergo rigorous laboratory testing and multiple quality checks to ensure they are safe, pure, and nutrient-rich. This meticulous attention to quality minimizes the likelihood of cancellations or returns, as we strive to deliver the best to every child.

LilCoo products are cultivated using natural farming methods without pesticides or toxins, which means pest infestation is possible. While we conduct exhaustive quality checks to avoid shipping infested products, such instances, though rare, indicate that the product is toxin-free. Infested products can still be consumed after proper cleaning. For detailed de-infestation instructions, please contact us via call or WhatsApp on our Support number, and we will gladly assist you.

Need help?

Contact us at buy.lilcoo@gmail.com for questions related to refunds and returns.